You are going to order promotional products with imprint. What do you need to know?
We hope to answer your questions with the information below. However, if you require any additional information, please click the links or contact us.
In our catalogues and on our website you will find a short item description and relevant product information for each product. Also the net prices that apply to you are listed per product.
Method of ordering
You can order your product with or without imprint very easily by email, internet or telephone.
Colours and letter types
please select a standard letter type by stating the corresponding letter from the letter type table and select the desired imprint colour. In case your customer wants a different colour than standard, please provide the preferred PMS colour and we will match this colour as closely as possible.
Within 24 hours after we received your order, you will receice an order confirmation with print proof. Please check your order this thoroughly and contact us immediately if you see any mistakes.
Minimum order and order surcharge
There is no minimal decrease. For each product, you can always reduce the amount you want. We may pass an order surcharge at a low order value.
Terms of delivery
You can read our digital general terms and conditions of sale and delivery. On request we will send you a copy. Stated prices include packaging, but exclude VAT and shipping costs. Standard payment terms are within 30 days and after that term we charge 2% credit limit fee. The closing credit period is 30 days after the invoice date. We cannot accept any responsability for any possible model and price changes, deviations in colour, apparent misprints and legal levies.
Over-delivery or shortfall
Despite our careful processes it may occur that we over-deliver or make a shortfall. This is always limited to 4%.
The lead time for production starts after you approved the print proof. This lead time is in consultation with you and does not include transportation time from our distribution center. The average shipping time for standard packages and pallets is 1-2 working days. Orders without imprint and sample requests placed before 12.00 pm will be shipped the same day. Do you urgently need products with imprint? Our Express Service offers a solution.
If you have questions or need assistance, please contact us at:
0845 601 2225 (opening hours 8.30 - 5.00)